Refund policy

At Keumiz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon delivery.
  • You received the wrong item.
  • The product is missing parts or accessories.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with the original packaging.
  • Include all accessories and documentation.

Non-Returnable Items

Returns will not be accepted if:

  • The product has been used, damaged by the customer, or altered.
  • The return request is made after 7 days of delivery.
  • The item was damaged due to improper handling or misuse.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–7 business days to your original payment method.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after your bank details are verified.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we will provide a replacement at no additional cost, subject to product availability.

Return Shipping

If the return is due to our error (wrong, defective, or damaged product), we will cover the return shipping costs.

If the return is for any other reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team.

Email: support@keumiz.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

Thank you for shopping with Keumiz!